Sunday 6 December 2009

Cold call

I was having a discussion this week gone by, with some friends of mine, about doing what you love and loving what you do. And I remembered a classic old story, that I heard once on a leadership course. It was about this guy who worked in a call centre.

The story goes that our call centre guy really loved his job. Yes, he liked the company he worked at. His colleagues were great, the pay was good, the location of the offices was fantastic, the set up was colorful and comfortable, the hours were cool, the vibe was positive... yup, this was a great story.

Someone then asked our call centre guy if there was anything that he didn't like about the job, and his response was "The phone - if it rings one more I am out of here."

And there you have it. You can take a horse to water, but a pencil must be led!

Posted by Ronnie Apteker